Overview
FACTO by NEEV FACTO TECHNOLOGIES provides B2B enterprise software solutions through customized agreements with each client. As our services are tailored to meet the specific needs of manufacturing businesses, refund and cancellation policies are governed by individual customer agreements.
Agreement-Based Refund Policy
Each B2B contract with FACTO includes specific terms regarding:
- Subscription duration and renewal terms
- Payment schedules and billing cycles
- Conditions under which refunds may be issued
- Pro-rata calculations for early termination
- Service level commitments and remedies
Please refer to your individual service agreement for the specific refund terms applicable to your account.
General Refund Guidelines
While specific terms vary by agreement, the following general principles apply:
- Subscription Fees: Generally non-refundable once the service period has commenced
- Implementation Fees: Non-refundable once implementation work has begun
- Unused Credits: May be refundable as per your specific agreement terms
- Service Failures: Credits or refunds may be issued for documented service level breaches
Cancellation Process
To cancel your FACTO subscription:
- Submit a Written Request: Send a cancellation request to our support team via email at [email protected]
- Review Your Agreement: Check your contract for notice period requirements (typically 30-90 days)
- Confirmation: Our team will confirm receipt and provide details about the cancellation timeline
- Data Export: Request export of your data within the specified period (usually 30 days post-cancellation)
- Final Settlement: Any outstanding payments will be calculated and communicated
Notice Period
All cancellation requests require a 30 days advance notice. This notice period applies to all subscription types and agreements.
Service Delivery
FACTO is a digital SaaS (Software as a Service) product. All services are delivered electronically through our cloud platform. There is no physical shipping involved in our service delivery.
Upon successful subscription activation:
- Immediate access to the FACTO platform is provided
- Account credentials are sent via email
- Onboarding support is initiated as per your agreement
Refund Request Process
If you believe you are eligible for a refund under your agreement terms:
- Contact our support team at [email protected]
- Provide your account details and reason for the refund request
- Our team will review your request against your agreement terms
- A response will be provided within 5-7 business days
- If approved, refunds are processed within 10-14 business days
Contact Us
For any questions regarding refunds, cancellations, or your specific agreement terms, please reach out to us:
NEEV FACTO TECHNOLOGIES
Email: [email protected]
Website: www.myfactoapp.com
Our customer support team is available to assist you with understanding your agreement terms and processing any eligible refund requests.